Refund policy

Return & Refund Policy

Last Updated: 28/02/2026

At Deal Done, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy carefully to understand the return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

  • The return request must be made within 5 DAYS of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • The item must be returned in its original packaging with all tags, manuals, and accessories (if applicable).

  • Proof of purchase (order confirmation or invoice) must be provided.

We reserve the right to reject returns that do not meet these conditions.

2. How to Request a Return

To initiate a return:

  1. Email us at genzipped@gmail.com within 5 DAYS of receiving your order.

  2. Mention your order number and reason for return.

  3. Attach clear photos (if the item is damaged or defective).

Our support team will review your request and respond within 24–48 business hours with further instructions.

3. Refund Process & Timing

Once your returned item is received and inspected:

  • You will be notified about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within [5–7 BUSINESS DAYS].

  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another agreed method.

Please note that banks or payment providers may take additional time to reflect the amount in your account.

4. Exchange Options

We offer exchanges in the following cases:

  • Damaged or defective products

  • Wrong item delivered

Exchange requests must be made within 5 DAYS of delivery.
Exchanges are subject to product availability.

If the requested item is not available, a refund will be processed instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us at genzipped@gmail.com within 48 HOURS of delivery.

  • Provide clear images or videos showing the issue.

After verification, we will arrange a replacement or issue a refund at no additional cost to you.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care or hygiene products

  • Customized or personalized items

  • Products marked as “Final Sale” or “Non-Returnable”

  • Items damaged due to misuse or improper handling

These restrictions help maintain hygiene and quality standards.

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will bear the return shipping cost.

  • If the return is for any other reason (change of mind, incorrect order placed by customer), return shipping charges may be deducted from the refund amount.

Shipping fees paid at checkout (if any) are generally non-refundable unless the return is due to our mistake.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • First, check with your bank or payment provider.

  • If the issue persists, contact us at genzipped@gmail.com for assistance.

We will help resolve the issue promptly.

9. Contact Information

For any return or refund-related queries, please contact:

Store Name: Deal Done
Email: genzipped@gmail.com
Response Time: Within 24–48 business hours